Shipping & Return

SHIPPING & RETURNS

1. MANNERS OF SHIPMENT 

RICHERT BEIL GBR WILL SEND THEIR PRODUCTS WITHIN GERMANY USING UPS STANDARD. THEREBY, THE RISKS OF TRANSPORTATION SHALL BE ON THE SHIPPER. DELIVERY IN ALL OTHER COUNTRIES SHALL BE PERFORMED USING DHL STANDARD AND UPS STANDARD. PLEASE NOTE THAT DELIVERIES ON SATURDAYS WILL NOT BE POSSIBLE. ALSO PLEASE NOTE THAT USING PACKAGING CENTERS AS DELIVERY ADDRESS CANNOT BE ACCEPTED. 

FOR EVERY RETURN THE COSTS AND RISK OF TRANSPORTATION SHALL BE ON CUSTOMERS SIDE. PLEASE MAKE SURE TO PACK EVERYTHING SAFELY AND IN ORIGINAL CONDITION AND TAKE CARE THAT THE ADDRESS IS CORRECT AND CLEARLY LEGIBLE. TO MAKE SURE THE RETURN WORKS SUCCESSFULLY, PLEASE SEND US A SHORT EMAIL WITH YOUR FULL NAME, YOUR ADDRESS INCLUDING ORDER AND TRACKING NUMBER TO INFO@RICHERTBEIL.COM

 

2. DURATION OF SHIPMENT 

THE MERCHANDISE SHALL BE READY FOR SHIPMENT ON THE DAY AFTER THE ORDER HAS BEEN PLACED. THE DELIVERY SHALL BE MADE FROM THE WAREHOUSE WITHIN 1 TO 5 BUSINESS DAYS TO THE DELIVERY ADDRESS SPECIFIED BY YOU DEPENDING ON THE CHOICE OF THE MANNER OF SHIPMENT AND THE DELIVERY LOCATION, TO THE EXTENT NOT OTHERWISE AGREED UPON WITH YOU. ANY POTENTIAL HINDRANCES MAY, OF COURSE, RESULT IN DELAYS OF UP TO SEVEN DAYS. 

 

3. SHIPMENTS SUBJECT TO CUSTOMS FEES 

THE TIME FOR DELIVERY TO COUNTRIES REQUIRING CUSTOMS FEES SHALL BE TWO TO FOUR BUSINESS DAYS. WE REFER TO THE FACT THAT WE SHALL BEAR THE COSTS FOR DOOR-TO-DOOR DELIVERY, THE INSURANCE OF THE MERCHANDISE AND THE COSTS OF THE ACCOMPANYING DOCUMENTS. IN THIS, IMPORT TAXES AS WELL AS ANY CUSTOMS DUTIES THAT MIGHT ARISE SHALL BE INVOICED SEPARATELY TO THE RECEIVER BY THE DELIVERY COMPANY (UPS). PLEASE NOTE THAT ANY POTENTIAL FOREIGN BANK FEES MUST BE BORNE BY YOU. THE PRICES SPECIFIED FOR THE ARTICLES INVOLVE NET PRICES FOR ALL DELIVERIES TO THIRD COUNTRIES. 

 

RETURN POLICY 

YOU MAY RETURN ITEMS SOLD AT RICHERTBEIL.COM WITHIN 14 DAYS FROM THE DATE OF DELIVERY FOR A FULL REFUND MINUS SHIPMENT (€6,00 FOR GERMANY, €12,00 FOR EUROPE AND €40 WORLDWIDE), ON THE CONDITION THAT THE ITEM IS UNUSED, IN THE ORIGINAL PACKAGING WITH TAGS STILL ATTACHED.

SOME SPECIAL ITEMS ARE NOT REFUNDABLE, BUT IF SO, IT WILL BE MENTIONED IN THE DESCRIPTION.

WE RESERVE THE RIGHT TO REFUSE A RETURN THAT DOES NOT COMPLY WITH THE ABOVE CONDITIONS. WHERE POSSIBLE, WE WILL EITHER OFFER AN EXCHANGE IF THERE IS A REPLACEMENT AVAILABLE OR OFFER TO REPAIR FAULTY ITEMS. WHEN ITEMS DEEMED FAULTY CANNOT BE REPAIRED OR THE SAME ITEM IS NOT AVAILABLE, A FULL REFUND WILL BE OFFERED AND WE WILL ARRANGE FOR RETURN OF THE FAULTY ITEM.TO RETURN ANY ITEM(S) FROM YOUR ORDER, PLEASE USE THE RETURN FORM YOU WILL RECEIVE WITH THE PACKAGE OR E-MAIL US AT INFO@RICHERTBEIL.COM WITH YOUR ORDER NUMBER AND REFERENCE OF THE ITEM(S) YOU WOULD LIKE TO RETURN. OUR TEAM WILL BE IN TOUCH TO PROVIDE A RETURN FORM FOR YOU TO COMPLETE THAT SHOULD BE INCLUDED IN THE PACKAGE WITH YOUR RETURN. ONCE YOUR RETURN IS RECEIVED, IT WILL UNDERGO A QUALITY CHECK. PLEASE ALLOW UP TO 7 DAYS FOR THIS TO BE COMPLETED. ONCE ITEMS HAVE PASSED INSPECTION, THE REFUND WILL BE AUTOMATICALLY APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT WITHIN 7 WORKING DAYS, SUBJECT TO YOUR BANK'S PROCESSING TIME. YOUR ARE RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH RETURNING ANY ITEM AND YOU ARE RESPONSIBLE TO MAKE SURE THE PACKAGE ARRIVES IN ORIGINAL CONDITION. CUSTOMS AND DUTIES COSTS, AS WELL AS COST OF ORIGINAL SHIPMENT WILL NOT BE REFUNDED. CUSTOMER SERVICE INFO@RICHERTBEIL.COM QUERIES ARE NORMALLY ANSWERED WITHIN 24 HOURS BETWEEN MONDAY TO FRIDAY, 10AM TO 5PM CET.